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After-Sale Service

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About After-sale Service

If there is a quality problem with the products of the Leyu factory, you can contact the factory. The factory has perfect after-sales compensation regulations. According to the actual situation, there will be on-site certification by expert representatives, factory representatives, and a team of lawyers, and then compensation will be made.

Warranty Exclusions

  • 01
    This warranty does not apply to any defects caused by improper use, improper choice of crease waterproof membrane or use of defective materials, accidents, misuse, humidity control, power failure, man-made, improper handling caused by the deterioration of the panel surface. Cleaning procedures, cleaning with abrasive chemicals, abuse or natural behavior.
  • 02
    Any private modifications or alterations, such as drilling, cutting, sawing, gluing, and any bending, melting, tapping or other similar operations, will void the warranty.
  • 03
    Leyu Acrylic's liability to the original purchaser is limited to the repair or replacement value and not to the contents or any other consequential damages.
  • 04
    Leyu Acrylic is not responsible for any loss or damage caused by the intentional or negligent behavior of the customer.
  • 05
    Any damage or loss caused by force majeure events not within the reasonable control of Leyu Acrylic is not within the scope of our responsibility.

Consult Your Leyu Acrylic Aquarium Experts

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